{"id":2571,"date":"2020-12-18T21:22:24","date_gmt":"2020-12-18T20:22:24","guid":{"rendered":"https:\/\/chromatic.se\/2020\/12\/troubleshooting-obs-studio-for-os-x\/"},"modified":"2022-02-12T20:51:59","modified_gmt":"2022-02-12T19:51:59","slug":"troubleshooting-obs-studio-for-os-x","status":"publish","type":"post","link":"https:\/\/chromatic.se\/sv\/troubleshooting-obs-studio-for-os-x\/","title":{"rendered":"Troubleshooting OBS studio for OS X"},"content":{"rendered":"<h2>Computer<\/h2>\n<p>Model Name: Mac mini 2018<br \/>\nModel Identifier: Macmini8,1<br \/>\nProcessor Name: 6-Core Intel Core i5<br \/>\nProcessor Speed: 3 GHz<br \/>\nNumber of Processors: 1<br \/>\nTotal Number of Cores: 6<br \/>\nL2 Cache (per Core): 256 KB<br \/>\nL3 Cache: 9 MB<br \/>\nMemory: 8 GB<\/p>\n<h2>Software<\/h2>\n<p>OBS Studio 26.1.0<\/p>\n<h2>OBS log 1<\/h2>\n<p><a href=\"https:\/\/chromatic.se\/wp-content\/uploads\/obs-log.txt\">obs log.txt<\/a><\/p>\n<h2>Restream.io analytics incoming traffic 1<\/h2>\n\n\t\t<style>\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-2571 gallery-columns-3 gallery-size-full'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/Incoming.png'><img loading=\"lazy\" decoding=\"async\" width=\"3200\" height=\"2218\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/Incoming.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/Incoming.png 3200w, https:\/\/chromatic.se\/wp-content\/uploads\/Incoming-300x208.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/Incoming-768x532.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/Incoming-1030x714.png 1030w\" sizes=\"auto, (max-width: 3200px) 100vw, 3200px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2.png'><img loading=\"lazy\" decoding=\"async\" width=\"3200\" height=\"2218\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2.png 3200w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2-300x208.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2-768x532.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-2-1030x714.png 1030w\" sizes=\"auto, (max-width: 3200px) 100vw, 3200px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1.png'><img loading=\"lazy\" decoding=\"async\" width=\"3200\" height=\"2218\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1.png 3200w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1-300x208.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1-768x532.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/outgoing-1-1030x714.png 1030w\" sizes=\"auto, (max-width: 3200px) 100vw, 3200px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<h2>Stream number 2<\/h2>\n<p>18 december at 21:27 I start streaming. Jag before starting I&#8217;ve used speedtest.net and gotten the results 100 mb\/s download &#038; 100 mb\/s upload<\/p>\n<p>18 december at 21:33 I check the OBS stats and see that the encoder is showing red and roughly uploading 300 kb\/s.<\/p>\n<p>I Immediately run another speedtest.net and see that is has dropped to 98 mb\/s download &#038; <strong>1 mb\/s upload<\/strong>.<\/p>\n\n\t\t<style>\n\t\t\t#gallery-2 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-2 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-2' class='gallery galleryid-2571 gallery-columns-3 gallery-size-medium'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.55.49.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"192\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.55.49-300x192.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.55.49-300x192.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.55.49-768x492.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.55.49-1030x660.png 1030w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"281\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13-300x281.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13-300x281.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13-768x720.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13-1030x966.png 1030w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-22.10.13.png 1054w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"238\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35-300x238.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35-300x238.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35-768x610.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35-1030x818.png 1030w, https:\/\/chromatic.se\/wp-content\/uploads\/Screenshot-2020-12-18-at-21.33.35.png 1444w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p>18 december at 21:42 the bandwidth jumps back up to 100 mb\/s download &#038; 40 mb\/s upload and the stream is working fine for a short moment, with the encoder showing\u00a05000 kb\/s.<\/p>\n<p>A minute later the bandwidth drops to zero again, and I don&#8217;t feel the need to do another speedtest.<\/p>\n<h2>Stream log from OBS nr 2<\/h2>\n<p><a href=\"https:\/\/chromatic.se\/wp-content\/uploads\/2020-12-18-21-09-07.txt\">OBS log file nr 2.txt<\/a><\/p>\n<p>Read from timestamp 21.17.21, that&#8217;s where stream number 2 starts. You can see the bitrate decrease from 1500 to 400 to 300 to 50 without any prior error messages or explanations.<\/p>\n<p><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/video.php?height=314&#038;href=https%3A%2F%2Fwww.facebook.com%2F100012814680503%2Fvideos%2F1091601111277035%2F&#038;show_text=false&#038;width=560\" width=\"560\" height=\"314\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><em>You can see the quality in this stream start to degrade after a while, and then shut off on its own without my knowledge.<\/em><\/p>\n<h2>Twitch test<\/h2>\n<p>I don&#8217;t have this tool on Mac, but on my PC connected to the same network I am able to show what kind of upload speeds I&#8217;m getting on different Twitch.TV European servers. Almost all of them report back 10 000 kb\/s.<\/p>\n<p><a href=\"https:\/\/chromatic.se\/wp-content\/uploads\/SQ2gvD6.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2068\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/SQ2gvD6-279x300.png\" alt=\"\" width=\"279\" height=\"300\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/SQ2gvD6-279x300.png 279w, https:\/\/chromatic.se\/wp-content\/uploads\/SQ2gvD6-768x826.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/SQ2gvD6.png 848w\" sizes=\"auto, (max-width: 279px) 100vw, 279px\" \/><\/a><\/p>\n<h2>Packet loss and ping<\/h2>\n<p>Using Utility Network \/ Ping I got a packet loss of 3.3% through google.com<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2070\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/packet-loss.png\" alt=\"\" width=\"940\" height=\"110\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/packet-loss.png 940w, https:\/\/chromatic.se\/wp-content\/uploads\/packet-loss-300x35.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/packet-loss-768x90.png 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/p>\n<p>I don&#8217;t know what\u00a0&#8221;send errors&#8221; mean but that number is <em>really<\/em> high and I&#8217;m guessing it&#8217;s not a good thing.<\/p>\n<p><a href=\"https:\/\/chromatic.se\/wp-content\/uploads\/send-errors.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2071\" src=\"https:\/\/chromatic.se\/wp-content\/uploads\/send-errors.png\" alt=\"\" width=\"1252\" height=\"538\" srcset=\"https:\/\/chromatic.se\/wp-content\/uploads\/send-errors.png 1252w, https:\/\/chromatic.se\/wp-content\/uploads\/send-errors-300x129.png 300w, https:\/\/chromatic.se\/wp-content\/uploads\/send-errors-768x330.png 768w, https:\/\/chromatic.se\/wp-content\/uploads\/send-errors-1030x443.png 1030w\" sizes=\"auto, (max-width: 1252px) 100vw, 1252px\" \/><\/a><\/p>\n<p>I&#8217;m almost certain this issue is not the fault of neither my computer nor OBS Studio.<\/p>\n<p>&#8211; What do I ask of my Internet Service Provider in terms of further troubleshooting?<\/p>\n<ol>\n<li>I pay directly to Brastad Fiberf\u00f6rening f\u00f6r 100\/100 Mb\/s.<\/li>\n<li>They in turn have a group contract with Telia for the actual service, a router and the fiber converter.<\/li>\n<li>Telia sometimes refer to Zitius for &#8221;stadsn\u00e4t&#8221;, which I guess translates to city network services.<\/li>\n<li>Zitius have sent me a technician from Transtema to troubleshoot our connection. He was able to prove that we have access to 100 \/ 100 Mb\/s, even though it is not a consistent speed.<\/li>\n<\/ol>\n<p><div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"Troubleshooting the encoder in OBS Studio\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/7ZcC_D3_FKY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/p>\n<p>OBS Studio is able to record video with high quality, but I am unable to even stream the simplest low quality video to any source: Twitch.tv, YouTube, Facebook Live, Steam, Restream.io.<\/p>\n<p>At first I though it was my connection (100\/100 Mbps) that were dropping, but creating this simple test I think I can show that there is something wrong with the software.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[78],"tags":[],"class_list":["post-2571","post","type-post","status-publish","format-standard","hentry","category-aliment"],"_links":{"self":[{"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/posts\/2571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/comments?post=2571"}],"version-history":[{"count":2,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/posts\/2571\/revisions"}],"predecessor-version":[{"id":2773,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/posts\/2571\/revisions\/2773"}],"wp:attachment":[{"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/media?parent=2571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/categories?post=2571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chromatic.se\/sv\/wp-json\/wp\/v2\/tags?post=2571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}